Calling Programs, Rates, & Fees


Calling Programs

Several different calling programs are available:

  • Direct-Collect Billed – You accept the call charges when the offender calls you. You will receive a monthly invoice detailing your calls. This account will be automatically created when you register with the Centurylink Friends & Family Enrollment Center.
  • Friends & Family Prepaid – Telephone number owner prepays for service. Once the account has been established, anyone can fund the account. Refunds are available for 365 days from date of last activity.
  • Offender Telephone – You can fund the Offender's Telephone account. You do not need to be on the Offender Visitor List to fund the account. Please note: Funds placed in offender accounts become the property of the offender, and can be used to call anyone. Friends & Family members will not be able to request refunds from these accounts.

Rate Schedule

Friends & Family Account

Allows an offender to call a specific friends & family member phone number

Payment Method Local/Intrastate (per minute) Interstate (per minute)
Direct-Collect Billed $0.26 $0.25
Friends & Family Prepaid $0.26 $0.21

Offender Account

Funds placed in offender accounts become the property of the offender.
Friends & family members will not be able to request refunds from these accounts.

Payment Method Local/Intrastate(per minute) Interstate(per minute)
Offender Telephone* $0.234 $0.21


Fees

Friends & Family Account

Billing Method Fee Amount
Direct-Collect Billed $2.00/month
Payment Type Fee Amount
Check or Money Order by mail* $0.00
SCBS -– Credit/Debit Card by live representative* $5.95
SCBS – Credit/Debit by automated phone system or web* $3.00
Western Union ** Varies

* No minimum purchase amount;maximum of $100.00.

** Western Union are subject to change; please see WesternUnion.com or visit a Western Union location for details.

Separate government-mandated taxes and regulatory fees will apply to the cost of the call.


Offender Telephone Account

Offender Funding Method Fee Amount
Purchase from Commissary $0.00
Friends & Family Purchased See Below
SCBS - Check or Money Order by mail* $0.00
SCBS - Credit/Debit Card by live representative* $5.95
SCBS - Credit/Debit Card by automated phone system or web* $3.00

* No minimum purchase amount;maximum of $100.00.

Separate government-mandated taxes and regulatory fees will apply to the cost of the call.


eMessaging Fees

Message Method Cost
Internet $0.49