You can contact us by mail, phone or email (using the form provided below).
CenturyLink Friends and Family Enrollment
143 North Washington Street (Mailcode NCRKYF0106-120)
Rocky Mount NC 27801
Toll free: (866) 806-7804 (Call Center hours of operation 8 am – 9 pm Eastern)
If you have already registered and want to check the
status or make an inquiry, please call toll free: (866) 806-7804, option 1, 0.
Complaints about CenturyLink or Securus Correctional Billing
Services (SCBS) service should be forwarded in writing to:
Texas Department of Criminal Justice
Information Technology Division
Offender Telephone System Contract Manager
P.O. Box 4016
Huntsville, TX 77342-4016
NOTE: The Texas Department of Criminal Justice can only address complaints regarding offenders in its custody.